FAQs
CARE INSTRUCTIONS
Follow care instruction on all apparel and products.
Tshirts
- Washing: Wash inside out with cold water with similar colors using a gentle cycle.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
- Drying: Tumble dry low or hang-dry.
- Avoid using bleach and do not dry clean.
Cutting Boards
- Handwash only
Will the designs fade?
Designs will still hold up for lots of wear and washes, as long as the care instructions are followed. Washing instructions are found on the tag of each shirt or keep reading below.
ORDERING
What forms of payment do you accept?
All major credit cards such as Visa, MasterCard and American Express through the secure payment processing system. Your credit card information will not be stored or shared.
SHIPPING
How long will it take for my order to arrive?
Please allow 14 days to receive you order, although most orders are shipped within 3-5 days. If you need a guarantee that you will receive your items sooner, contact me at info@ohsewamber.com. A rush fee may apply.
During holidays or times of high demand, orders may take longer, but delays will be communicated!
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped.
Do you ship internationally?
No, International shipping is not available.
RETURNS & EXCHANGES
What is your return policy?
Since all items are custom ordered, I CANNOT PROCESS SIZE EXCHANGES. Please be sure to check the size chart before ordering or send an email for questions.
If you received a defective item, I'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact me at info@ohsewamber.com for further information.
Can I cancel/modify my order?
Orders will be completed only after template is approved and payment is received. At that point, all orders are final. Please refer to the size charts before placing an order. Ensure all questions are answered before submitting payment.
Prices subject to change without notice.
I will be adding services as I continue to grow, so be sure to subscribe for updates, giveaways, and announcements!
STILL HAVE QUESTIONS? Contact me at info@ohsewamber.com